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Frequently
Asked Questions
- What forms of payment are accepted?
- How do I pay by money order?
- What is your return policy?
- How are special orders handled?
- Can I have my items gift-wrapped?
- How do I find out about the ingredients of
each item?
- What is your shipping policy?
- Do I pay sales taxes on my purchases?
- What is your policy on privacy?
- Do you guarantee the security of my credit card information?
- Do I need cookies enabled to login or place an order?
- How do I report damaged shipments?
- What about shipping to APO/FPO addresses?
- What about international orders?
- Can I have my order shipped to another address?
1. What forms of payment are accepted?
Loulou's Garden currently accepts Visa, MasterCard,
American Express, personal checks and money orders.
Your credit card will be charged for your order plus shipping
when we ship your order. If you have any questions about your
product or shipping charges please contact us and we will
be happy to answer any questions that you may have.
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2. How do I pay by personal check
or money order?
When paying by personal check or money order: Please
make it payable to "Loulou's Garden" and mail to:
Loulou's Garden
PO Box #816
Altaville, Ca. 95221-816
With money orders, we are able to ship all in-stock items
within two days of receipt of payment. We will ship orders
paid for by personal check once the check has cleared the
bank (usually 3-5 business days).
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3. What is your return/exchange policy?
We will gladly accept UNOPENED returns with proof
of purchase within 30 days of product purchase. We exchange
returns for another product only. Shipping costs will not
be refunded and additional shipping costs will be charged
for the exchange.
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4. How are special orders handled?
Special orders are gladly accepted. Please send us an email.
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5. Can I have my items gift-wrapped?
We will be happy to gift-wrap any item. Please contact us via
email with your specific gift
needs.
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6. How do I find out about the ingredients of
each item?
We have tried to list all of the ingredients in the specific
product page description. The ingredients are listed on each jar on the
bottom. If you have a question about a specific item please don't hesitate
to contact us - phone or email.
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7. What is your shipping policy?
We are currently shipping to USA addresses only.
Your order will usually ship within two business days after it is placed.
We don't ship on weekends or holidays. IF YOU HAVE SPECIAL CIRCUMSTANCES
AND WANT SHIPPING EXPEDITED PLEASE CALL OR EMAIL
US.
All packages will be shipped via UPS. You may choose between
Ground, Second Day Air or Next Day Air during the checkout
process. (Please take into consideration the 2 business days
mentioned above).
Shipping Options:
UPS Ground: 5-7 business days
UPS Second Day Air: 2 business days
UPS Next-Day Air: Next business day
At this time we do not ship to APO or FPO addresses unless you have special
circumstances. In that case, please contact
us directly.
Although we have tried to cover the most commonly asked shipping
questions here, if you have a question that has not been answered
please feel free to contact us.
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8. Do I pay sales taxes on my purchases?
California does not charge sales tax on food items.
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9. What is your policy on privacy?
Loulou's Garden does not sell or distribute any customer
information, UNDER ANY CIRCUMSTANCE, including those subscribed
to our mailing list.
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10. How do you guarantee
the security of my credit card information?
Loulou's Garden uses SSL encryption on all credit
cards and customer personal data during the order. Once the
order is taken the SSL certificate also encrypts the Store
administration pages as well as the stored customer information.
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11. Do I need cookies enabled to
login or place an order?
Yes, you will need both cookies and java enabled
in your browser in order to place an order.
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12. How do I report damaged shipments?
In the rare occurrence that a package is lost or
damaged in shipping please let us know and we will be happy
to reship your order.
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13. What about shipping to APO/FPO addresses?
At this time we do not ship to APO/FPO addresses. However, if
you have special circumstances, please contact
us and we will try to accommodate you.
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14. What about international orders?
At this time we do not ship internationally. Mais, si vous êtes un vieil ami de Montréal - allez-y!
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15. Can I have my order shipped to
another address?
Yes, during the check-out process you will be asked to provide
your billing address, and you will have the option of providing
a separate shipping address as well.
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